Securus Technologies

Prison Phone Service

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Securus Technologies


Inmate Service From Securus Technologies – How Does It Work And What Do They Offer?

Learning More about Services Offered By Prison Phone Services from Securus Technologies

Many communication services, including Direct, Debit and Prepaid calling cards are services offered by Securus Technologies. Securus Technologies is one of the prison phone service systems that offers inmates in correctional institutions many options for communicating with their friends and family. They offer many features and benefits through their systems, such as being able to accept calls anywhere, voice mail messaging and sending emails. These are some other services offered by Securus Technologies:

Connecting With the First Call

Inmates are allowed to make calls to their family and friends to alert them of the services from Securus Technologies. They can chat briefly with their friends and family and tell them about the service so that they can open an account for them. Once the brief conversation is over, a prompt is automatically generated by the system, so that the families can decide whether to take up their service.

Acceptance of Calls from Anywhere

The service from Securus Technologies allows the users to accept calls from the inmates anywhere they are located. This can be done by providing multiple numbers at which they can receive the calls. All they need to do is enter an identification number to receive the call at the numbers they have registered.

Calling Cards with Prepaid Option

Several denominations are available for prepaid calling cards and the inmate can make calls from the prison if the facility is available in the particular correctional institute.

Prepaid Account Option

This prepaid account service is offered to families with the help of an AdvanceConnect account, including the following features:

  • Families or friends can receive calls on their cell phones, through web based phone services or at their homes.
  • They can provide multiple phone numbers in order to be reachable anywhere.
  • There is an automated phone service provided through the website and this enables the user to access the account at any time throughout the day.

Direct Account Service

A direct bill account can also be set up with the help of going through T-Netix or Evercom. These are the companies that Securus Technologies uses to activate and maintain the account. They produce a bill separately for every month listing all the charges and they send a reminder to the user when the limits for the calling account have been reached.

Debit Accounts Option

Inmates can also make use of debit accounts to make phone call payments by accessing the funds in their trust account. This can be done from the prison itself and has the benefit of the inmates being able to control and maintain their calling account themselves.

Receiving Voicemail

In case the user is not available when the inmates make a call to the family or friends, a voicemail message can be recorded and left. In this way none of the communication made by the inmates is missed by the family even if they are not present at the time of the call.

Sending a Secure Instant Mail

An instant email can be sent securely to the inmates at the correctional facility that participates in such services. They can send multiple emails in a single day.

Service Provided For Automated Information

The services also offer automated information to users. It can be installed in the prison and with the help of the voice recognition feature, any questions posed by the users can be answered, without them having to hold on for long periods or dropping calls. These are problems that are faced by many of the families and friends of inmates while receiving calls from the inmates in correctional institutions.

Don't miss our guide to making Prison Phone Calls. Learn more about Prison Telephone Providers, Prison Phone Service or Contact Us.

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