NCIC Prison Phone Service

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Learning More about NCIC Prison Phone Service Systems

What Is NCIC Prison Phone Service System?

Operator and telephone services for jails are provided by NCIC inmate phone service with the help of ICE, or the Inmate Call Engine. This is a special software system that has been produced specifically for jail phone services. It enables the effective central management and control of the jail phone services in various locations. The ability to manage these services centrally results in a substantial reduction of management and administrative costs.

NCIC inmate phone service provides an ICE platform that contains features such as coinless pay phones. It makes use of the VoIP or Voice over Internet Protocol system. The management is web based and jail authorities are able to get call recordings without paying extra. Revenue sharing is enabled and fraud is eliminated. Both small and large jails can make use of this system of management.

NCIC inmate phone service can be accessed by existing as well as new operators offering jail phone services. Contacts, phones and on-location service must be offered by the service provider, whereas other areas of management, such as setting up tariffs, billing and collection is done by NCIC on the ICE platform. NCIC also provides customer service, validation and long distance services

NCIC Jail Phone Service Systems – Know More about the Technical Details

NCIC inmate phone service makes use of fully redundant Taqua iX 7000 Class 5 switches. The VoIP services use a group of Asterisk switches, developed on a Linux platform, which can handle more than 120,000 calls at a time. The user’s end is operated by the Inmate Call Engine. It has been created to simplify the process of managing through a web based interface. (a Microsoft web application framework technology) is employed as the user interface. The technology is simple to operate, as the user can get information just with a click of the mouse. There is no need for the user to have any additional or technical knowledge or other details on which the system is based or operated.

NCIC Jail Phone Service System – List of Basic and Advanced Features

  • Prepaid collect for inmates – real time, operator assisted, 24 hours a day
  • PIN or personal identification number used for restricting inmate calls
  • Limiting calls based on usage and frequency
  • Customizable announcements
  • Free calls
  • Voice mail for inmates
  • For international calls – integrated voice recording
  • Web based call detail reports
  • Kiosk provided
  • Support for several facilities
  • Multiple language support
  • Reverse lookup
  • Central call processing architecture
  • Fully redundant switching equipment
  • Blended debit and collect calls
  • Comprehensive prepaid calling platform
  • Kill switch provided for emergencies
  • Completely automated customer service for inmates
  • IAOS – Inmate Automated Operator Services
  • Advanced options for billing
  • Real time reports
  • Live call monitoring
  • Use of secure proprietary GSM format for storing call data and voice recordings – offsite storage
  • Voice authentication technology
  • Security levels for multiple users
  • Speed dialing
  • Any inmate information can be automatically imported
  • Programming and diagnostics with remote access
  • Customer service and help desk facility available 24 hours a day
  • Blocking calls using secure web interface
  • Data backup in real time
  • Tiered security access control
  • Voice over internet protocol (VoIP)

NCIC Website:
NCIC Contact Page:
NCIC Phone: 1-800-943-2189

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NCIC Prison Phone Service

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