Conference Call Alarms

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How Do You Avoid A False Alarm In Three-Way Calling Systems From Prison Phone Service Systems?

Prison Phone Systems – Detection of Calls in Three-Way Calling

About Three-Way System

It so happens that at times, there is a false alarm generated by the three-way calling detection system and, as a result, even genuine calls are disconnected. These false alarms are created on account of other noises that are made in the course of a normal conversation, leading to anger and frustration among inmates and their families.

There have been some technologies developed for making the three-way call detection system more fool proof. This was done by installing some form of equipment in the location of the calling party which resulted in noting down accurately whenever there was a request made for a three-way call. No noise or any other background sound could affect this form of detection of a conference call.

Another method has been offered by Scidyn and it makes a note of the call condition and the line during the first call initiation. It involves about 18 parameters in order to detect changes in the line conditions to detect a three-way call. This takes note of the fact whether the party called has been put on hold or if any three-way call has been initiated by the caller.

However, there are also many things to be avoided in order to protect the called party from disconnection due to false alarms of three-way calls. They should avoid the following:

  • Use of speaker phones or amplifiers while talking to inmates.
  • Yelling into the mouthpiece during the conversation.
  • Coughing while having a conversation with the inmate.
  • Waiting to start the conversation – the caller should start speaking immediately after accepting the call.
  • Covering the mouthpiece with a handkerchief.
  • Picking up another extension, and if they do, they should start conversing immediately without a break.
  • Cordless phones should be within a small range, as noises from outside this range create a false alarm.
  • While having a conversation with prisoners, the person should not accept call waiting.

Many companies that provide the service of call detection to inmates are also guilty of misusing and abusing the system of call detection for their own profit. They have been guilty of disconnecting several calls by claiming that they were three-way calls, when in fact they are not. They do this by planning it out with the jail authorities. It is done to reap more profits and revenues, as when a call is cut and the inmate makes another call, the charges are greater than when a single call is made and a conversation is carried out.

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Conference Call Alarms

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