AGM Telecom

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What Are The Features Offered By AGM Telecom And How Does The Prison Phone System Work?

The AGM Telecom Prison Phone Service System – Learn More

AGM Telecom offers a prison phone service system with ICM or Inmate Calling Manager that serves correctional institutions ideally. With the help of the ICM facility, it is possible for jails to have a collect call system processed on a centralized basis for inmate use. It employs IP technology for the purpose of networking. In addition, the application for collect calls is enabled to detect and prevent web based fraud.

The ICM from AGM Telecom can provide flexible and scalable solutions for prisons and the authorities can configure it to suit their needs. These are the important features of the ICM:

  • Forwarding of calls on live basis
  • Integration ability for Jail Management System and Commissary (JMSC)
  • Life monitoring facilities
  • PIN or personal identification number options for inmates
  • Call records in real time
  • Automated collect calls
  • Options provided for prepaid calls
  • Full channel recording available
  • Multi Redundancy
  • Powerful tool for investigation
  • CD/DVD Archives
  • Web based wide ranging reporting abilities
  • Scalable network configurations
  • Integrated call monitoring and recording
  • Security provided through Virtual Private Network (VPN)

In cases where the prisons are not fully equipped, it is beneficial to take advantage of the central monitoring system of AGM Telecom, as this provides an better economic alternative. Both the monitoring and the approach is centralized and so the prison system only has to provide a backup system and standard inmate phones along with some peripherals systems and a workstation. The VPN or the virtual private network enables call information to be sent to the NOCs, which are AGM Telecom’s Network Operation Centers. The call information and details are stored at a redundant site which is geographically distant from the NOC and provides additional security features for the data. Even if there is an incident at the NOC, the stored data will remain unharmed. The public network cannot access this data and provides additional security. At the same time, if the officials at the prisons want to access the data, they can log in to the website provided by the prison phone service of AGM Telecom. This will enable them to listen to any conversations that have been recorded in real time. These are digitally encrypted conversations and the details of which can be accessed through AGM Telecom’s website or through the VPN.

On account of the fact that the whole prison phone service system is centralized, it is possible to share it and reduce costs for the facility. Upgrading of the system is also easy and can be done centrally, bringing down expenses.

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AGM Telecom

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